Refund policy

Refund & Exchange Policy

At sgvapershoponline.com, we are committed to providing you with the best possible service. Please read our policy carefully regarding defective items, returns, and exchanges.

1. Defective or Incorrect Items (Within 7 Days)

If you receive a defective, damaged, or wrong item, please notify our customer service team via WhatsApp as soon as possible.

  • Reported within 2 Days: We will arrange a free exchange for you.

  • Reported between 3 to 7 Days: If the issue is reported after the 2nd day but within 7 days of delivery, an exchange delivery fee of $15 – $20 will apply.

2. Final Deadline (After 7 Days)

  • Over 7 Days: Strictly no exchanges or refunds will be accepted for any reason once 7 days have passed from the delivery date.

3. How to Contact Us (WhatsApp Only)

To ensure the fastest resolution, we handle all requests exclusively via WhatsApp. Please note: We discourage email inquiries, as they may lead to processing delays.

  • Contact Representative: Please contact the same customer service representative you originally placed your order with.

  • Direct Link: wa.link/mvapesg

  • Proof Required: Kindly provide clear photos or videos demonstrating the defective or wrong item when reaching out to us.

4. Exchange Eligibility

To be eligible for an exchange, your item must meet the following conditions:

  • Returned in the exact same condition as when you received it.

  • Unused and in its original packaging, with all tags intact.